The first thing you should do is take pictures to document the condition of the package when it arrived. Keep all enclosed packing slips and return labels.
You have up to 30 days from the date the carrier marked your package “delivered” to contact us to start an investigation. Your carrier may also start an investigation on your behalf. Please respond promptly to emails from us and your carrier to help resolve all issues quickly as possible.
- Check out lost/damaged package FAQ