Foot Locker extends return policy window
We'll accept returns/exchanges up to 30 days after our stores reopen for online and in-store orders.
In response to store closings across North America due to COVID-19, we have extended our return policy window.
Foot Locker will accept returns and exchanges up to 30 days after our stores reopen for items bought online and in store. This policy extension covers online and in-store purchases made after Feb. 1, 2020.
Any items bought in stores or online after that date can be returned 30 days after the stores reopen.
To complete return/exchange
Items must be accompanied by a receipt, invoice, order confirmation, or shipping confirmation and repackaged in the original boxes if applicable. All labels must be attached.
All Foot Locker stores in North America will be temporarily closed to help curb the spread of the COVID-19. We will continue to monitor developments across the globe, and will make adjustments as needed.
Thank you for your patience.
(This policy is for U.S. customers only)
In-store Returns for orders paid for using Paypal are not available. If you used Paypal to make your order, please click here for details on how to return via mail.
Take the item(s) you would like to return to any Foot Locker Inc. store nationwide (Foot Locker, Lady Foot Locker, Kids Foot Locker, Champs Sports, or Footaction). Refunds can be processed at any of these locations.
Please bring your invoice, order confirmation, or shipping confirmation to the store for proper processing of your return or exchange. We will exchange the item or give you full credit for the purchase price of the item.
If you are exchanging your item, we recommend that you phone the store(s) near you before returning your item to find out the availability of product since products, sizes, and colors may vary across different brands.
If the item requested is not available, you may still return your product at the store and reorder online. U.S. customers can find a store near you by using our store locator.
If you do not have a store near you, please follow the instructions above to return or exchange your item by mail. Exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition.
Offer may be modified or terminated at any time. Other restrictions and exclusions may apply. Valid online, by phone, or mail.
For any additional customer service questions, contact us at 1.800.991.6815.