1. Complete and enclose the Return Form on your invoice.
2. Remove the SmartLabel from invoice (Center of Invoice just above the shipping label).
3. Package the item(s) and Return Form and seal it securely with tape.
4. Affix the SmartLabel to the package.
5. Drop your package anywhere in the US mail at home, at work, or at the Post Office.
SmartLabel is for US domestic returns only (excluding Alaska, Hawaii and APO/FPO ).
If the return or exchange is deemed as defective merchandise, the $6.99 charge will not be deducted from your refund amount.
To create an online return label, use our self-service returns process.
What do I need to know about my expedited return service options?
For faster Return Service, please contact us at 1.800.991.6815 and request an expedited Return Label. You will receive the Return Label on the same day requested if ordered by 4 p.m. (CST) , Monday-Friday.
The Return Label will be sent via email and include detailed instructions.
- 3-5 business day $9.99
- 2 business day $14.99
- 1 business day $24.99
You can buy an UPS expedited return label (choose from 1, 2, and 3-5 business days).
We are unable to reimburse for any postage unless the product is defective, or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer and cannot be refunded.