Can I redeem my XPoints to purchase product in retail stores and online? Nope. XPoints may only be used to redeem rewards or gift cards in the FLX Program online redemption center. Related articles How do I see available rewards? Contact Us I don’t see the XPoints I think I should have earned. What do I do? How long does it take for my order to ship out from your distribution center? I forgot to tell an in-store associate I’m an FLX Program member when I made a purchase. Can I still get credit for that purchase?