How long does return shipping take?
Returns made using our Ready Returns label typically take 5-6 business days to reach our returns facility.
Please keep in mind that holidays, back to school season and weather/operational delays may add additional time to this process.
How long will my refund take?
Expect up to 2-weeks for processing once your return is delivered to our return’s facility.
Once our Returns Department has processed your refund request, credit and debit card refunds typically take 5-7 business days.
Refunds through PayPal or Klarna may take a bit longer as the refund is being issued through a third party.
How long will my exchange take?
Expect up to 2-weeks from when your return was delivered to receive your exchange.
Once our Returns Department has processed your exchange request, a new order is created in our system. You should receive an order confirmation email within 24 hours of the order entering our system. Your exchange order will ship standard ground, with 5-6 business day delivery.
Please keep in mind that holidays, back to school season and weather/operational delays may add additional time to your delivery.
If the item you requested is no longer available, a refund will be issued instead.
Please note, exchange requests may result in a refund on your original order and a new charge being placed on the exchange order.